Friction to Flow

Build systems that work with human nature, not against it

Practical tips for peak performance without burnout

Build systems that work with human nature, not against it

The aim of leadership should be to improve the performance of man and machine.

W. Edwards Deming
Quality management pioneer 

Systems designed without considering human nature fail. Humans aren’t machines – we forget, get tired, make mistakes. Build systems that work with human nature, not against it.

One thing you could do this week to reduce friction and increase flow:

  • Individual’s Tip: Find one place where the system fights against human nature. Redesign it to work with people, not against them.
  • Team Leader Tip: Ask: “Where do our systems make life harder?” Fix the human-system friction points.
  • Executive Leader: Audit all systems for user experience. If people avoid using it, the system is the problem. 
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