Friction to Flow

Improve The System, See The Change

Practical tips for peak performance without burnout

Improve The System, See The Change

A bad system will beat a good person every time.

W. Edwards Deming
Quality management pioneer 

When systems fail, people get blamed. But even the best professionals struggle with poor tools or weak architecture. Strengthen the system, and the “people problems” resolve themselves.

One thing you could do this week to reduce friction and increase flow:

  • Individual’s Tip: When something goes wrong, once you’ve had a chance to put things right, stop and think about what went wrong in the process and change it.
  • Team Leader Tip: When someone fails, ask, “Is there anything in our system that sets us up to fail?” Fix that.
  • Executive Leader: Build systems that surface issues early and resolve them humanely, firmly, and fast so problems never take root.
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