One thing you could do this week to reduce friction and increase flow:

• Individual’s Tip: Pick one thing you do repeatedly. Write down the steps. Next time, follow your own instructions. Does it work?
• Team Leader Tip: Have everyone document their most repetitive task. Simple bullet points. Share and improve each other’s processes.
• Executive Leader: List critical processes that only exist in people’s heads. Document the top 5 before someone leaves with that knowledge.