Friction to Flow

If You Can’t Explain It You Can’t Improve It

Practical tips for peak performance without burnout

"If you can't describe what you are doing as a process, you...

If you can’t describe what you are doing as a process, you don’t know what you’re doing.

W. Edwards Deming
Quality management pioneer 

Expertise feels like intuition, but it’s actually unconscious process. If you can’t explain it, you can’t improve it, delegate it, or scale it. Making the implicit explicit is the first step.

One thing you could do this week to reduce friction and increase flow:

  • Individual’s Tip: Take your most complex task. Try to write simple steps a colleague could follow. Eye-opening exercise.
  • Team Leader Tip: Have the team document their key processes using simple flowcharts. Complexity becomes visible.
  • Executive Leader: Mandate that all critical processes must be documented simply enough for a new person to follow. 
Categories
Subscribe to our Newletter

Recent Articles

"Great teams do not hold back with one another." 

Politeness Kills Performance

"The secret to successful scaling is to do a few things real...

Focus Your Excellence

"Between stimulus and response there is a space. In that spa...

Make Choices, Not Reactions

Subscribe to our Newsletter.